eSaver/DirectSaver/Online Saver/Online Tracker User Guide

1. Paying in and making withdrawals

We will send you a welcome letter when you open your account which will contain your account number and instructions on how to use it.

Online Saver account numbers and sort codes will be also be sent via email, so you can start saving straight away.

When can I make payments into my account?

You can make your first payment as soon as your new account has been opened. This is usually within 3-5 days of your application being accepted.

Getting started with Internet banking

If you already registered for internet banking, we will automatically add your new savings account to your list of accounts, so you can start saving straight away.

If you are a new customer or you are not already registered for Internet banking with Alliance & Leicester you will automatically be registered for Internet banking with your new savings account.

After receiving your welcome letter, you will receive 2 further letters containing your Internet banking security details and information on how to use our Internet banking service. One letter will contain your Customer ID and the other your 5 digit Customer PIN. When you have received these details you can register for Internet banking

You will be asked to change your PIN the first time you use it.

Getting started with telephone banking (DirectSaver only)

The internet banking security details you receive can be used for telephone banking and internet banking services.

Simply call 0844 800 9000 and press “2” for Savings and then enter your customer ID and PIN. (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary).

You will be asked to change your PIN the first time you use it.

Paying in and taking money out using Internet banking

Log into internet banking and either

Click on Payments/Transfer from the left hand menu

Or

Use the “Quick transfer” box at the bottom of your screen (one-off payments only)

Then follow the on screen instructions.

Paying in and taking money out using telephone banking (DirectSaver only)

To move money using your linked current account to your DirectSaver using telephone banking, you will need to follow these simple steps:

Step 1: 0844 800 9000 (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary)
Step 2: Press ‘2’ for Savings
Step 3: Enter your Customer ID and 5 digit Customer PIN
Step 4: Select your account
Step 5: Press 2 to transfer funds
Step 5: Select the option to move money into or out of your savings account
Step 6: Follow the instructions.

Paying in from an account with another financial institution

You can ask your bank to transfer money into your savings account. The money will be sent by either Faster Payments / BACS (this might be referred to as a bill payment or funds transfer when using telephone or Internet banking) or by CHAPS payment.
There is usually a charge for CHAPS payments.

Your bank will need your sort code and account number.

If the bank (or account) you have requested the money to or from is not part of the Faster Payments scheme, your money will continue to be moved using the BACS (Bankers' Automated Clearing Services) scheme and will be available for you to use 3 - 4 working days later. The Faster Payments scheme limit is £10,000 for immediate transfers and one off transfers that are set for a future date. The limit for standing orders is £100,000. Standing orders move money to another account on a regular basis. We have lower limits and these may change at any time without us telling you first. Other banks' limits may be different. Additional security checks may be carried out to protect you from fraud. If this happens your money may not be available on the same day.

We have a joint account can we both use the account?

Yes you can. However, only the first named person on the account is automatically registered for Alliance & Leicester Internet banking. The joint account holder should register for Internet banking by visiting alliance-leicester.co.uk and clicking on 'register'. They will need to follow the simple instructions and enter their savings account number, along with any other accounts they wish to register for the service.

Can I arrange a regular payment into the account?

Yes you can. You can set up a regular standing order online using Internet banking or, if you have a DirectSaver, over the telephone by speaking to one of our advisors. Alternatively, you can set up a regular transfer from another bank account by contacting your bank. You will need to advise them of your sort code and account number.

Can I pay cash or cheques in?

No. You must pay cash and cheques into your linked current account and then transfer funds into your savings account.

Please note you will not be able to fund your account in one of our branches.

How long will it take for payments to be received into my account?

If the money is transferred from an Alliance and Leicester account it will take one working day to clear. Direct transfers from accounts held with other financial institutions can take up to 4 working days to clear.

How much can I save?

This depends on the savings account you hold.

eSaver/Online Saver/Online Tracker - you must open your account with at least £1, with a DirectSaver - you must open your account with at least £1,000.

Maximum investments vary by savings account also.

With DirectSaver, Online Saver and Online Tracker you can invest up to a maximum of £2,000,000. With eSaver you can invest up to a maximum of £500,000. From 1st September 2010 eSaver maximum balance will increase to £2,000,000.

Additional Information

How do I close my account?

In order to close your account you need to call us on:

0844 800 9000 (if you have a DirectSaver), press 2 for savings and follow the instructions or 0844 800 1144 (if you have an eSaver, Online Saver or Online Tracker).

IMPORTANT - you may lose the interest for the entire month in which your DirectSaver or eSaver is closed.

**To read a PDF document you will need Adobe Acrobat Reader 4.0 or above. To download please visit the Adobe website.

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