ISA User Guide

5. Customer services

Answers to a number of savings questions can be found in our iFAQs. Simply type your question into the box in the top right hand corner of this page.

They can be contacted on 0844 800 1144 (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan.  Mobile and other providers’ charges may vary). This number is available between 9.00am and 5.00pm Monday to Saturday and between 8.00am and 10.00pm on Sunday.

If you have any queries regarding the identification requirements then please contact us on 0844 561 9715 (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan.  Mobile and other providers’ charges may vary.). This number is available between 9.00am and 5.00pm Monday to Friday and between 9.00am and 1.00pm on Saturday.

To help improve our service and for your security we may record or monitor calls to Alliance & Leicester plc.

Please note: The tax efficient status of ISAs may not be maintained and is subject to H.M. Revenue & Customs regulations, which may be reviewed from time to time.

Important Information

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